Privacy Policy

This Privacy Policy explains the way in which ReachBio LLC collects, uses, maintains and discloses information collected from users (each a “User”) of the website (“Site”), whether users have entered the site directly or have been directed here form an external site or link within an external site. This Privacy Policy applies to the Site and all the products and services offered by ReachBio through it. Within this Privacy Policy, the use of the term “we” “us” or “our” refers to ReachBio LLC.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including but not limited to when Users visit our site, subscribe to a newsletter, fill out a contact form, create and account, send us an email via an embedded link within the Site, and in connection with other activities, services, features or resources we make available on the Site. Users may be asked for their name, email address, mailing address, phone number and other relevant and appropriate information. Users may, however, visit the Site anonymously. We collect personal identification information only from those Users that voluntarily choose to give such information to us. Users are free to refuse to supply personal identification information, but this may prevent them from engaging in certain activities on the Site.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they use the Site. Non-personal identification information may include such things as the type of browser a User uses to access the Site, the type of computer and operating system used, the IP address a User accesses the site from, and other similar types of technical information about how Users connect to the Site.

Web Browser Cookies and Site Usage Analysis

The Site may put “cookies” on a User’s hard drive for record-keeping and tracking purposes and to enhance the functionality of the site for the User and us. More specifically, the Site uses Google Analytics to help provide us with general data related to Site traffic and how the Site is used by visitors. Information about how Google uses data when you use a site such as this one that has installed a Google Analytics tracking code can be found at www.google.com/policies/privacy/partners. Any User that wishes not to have the Site install cookies on their hard drive can set their web browser’s preferences to refuse or not accept cookies, or to alert them when cookies are being sent.  In addition, any User can, at any time, choose to remove cookies that have already been put on their hard drive. If a User chooses to reject a cookie from this Site, it is possible that not all of the functions of this Site will work properly.

How We Use Information We Collect on This Site

We may collect and use Users personal information for the following purposes:

To Improve Customer Service
Personal identification information a User voluntarily provides to us can help us respond to sales, customer service and technical support requests and requests for other types of information in an efficient and timely manner.
 
To Personalize the User Experience While on the Site
We may use aggregate User information that we collect over time to understand how the site is being used in general, including but not limited to identifying which pages are being viewed most often, the average amount of time spent on certain pages, which documents are being downloaded from the Site, etc.
 
To Improve our Business and the Site
We may use feedback you choose to provide to us to improve our products, services,  other offerings, customer support and the functionality and content of the Site.
 
To Run a Promotion, Contest, Survey or other Site Feature
We may use personal identification information you choose to provide to us to contact you about certain promotions and other events we may run through the Site or through direct contact with you.  We may also use such information to sent Users information that they have agreed to receive about topics we think will be of interest to them. At any time, a User can contact us to request that they not be sent such information.
 
To Send Users Periodic Emails or Regular Mailings
We may use the contact information Users voluntarily provides to us to respond to their inquiries, questions and/or other requests.  If a User chooses to opt in to our emailing list, we may send them emails with various types of company information such as company news and updates, information about our products and services, information about conferences and vendor shows we may be exhibiting at an related information. A User may opt out or unsubscribe from receiving future emails at any time by following the information about how to do this at the bottom of our promotional emails, or by contacting us using one of the forms on this site or by emailing us directly at info@reachbio.com. If a User provides us with their mailing address, we may use it to send them hard copy mailings with company information similar to that just described above.
 
To Obtain Payment Information and to Ship Products
If a User chooses to order any products or services using the Site and in so doing, provides us with their email, phone number, billing and/or shipping address for this purpose, we may contact them by email or phone to verify the order and shipping address, inform them of any additional costs such as shipping and taxes, and to obtain payment information from them such as credit card numbers, purchase order number, etc. We may also use the shipping and billing addresses they provide us with to ship the products to them and to send them invoices. We may also use their contact information to send them information about related products, product discounts and promotions, and similar product information we believe they will be interested in. A User may ask us not to send them any such product or promotional information at any time by contacting us using the contact information at the bottom of this page or by using one of the contact forms on this website or the unsubscribe information provided at the bottom of any of our promotional emails.
 
How we Protect The Information We Collect on This Site

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and other data obtained from and/or stored on the Site.

Sharing of User Personal Information

We do not sell, trade, rent or share any User personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors to the site with our business partners, trusted affiliates and marketing vendors, including website traffic analysis provider and web site engineers and designers for the purposes outlined above.

Third Party Websites

Users may content on the Site that links to the sites and services of third parties. We do not control the content or links that appear on these external sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interacting on any other website, including website which have a link to our from our Site, is subject to that website’s own term and policies.

Changes to this Privacy Policy

ReachBio LLC may change and update this Privacy Policy at any time at our sole discretion. If and when we do make any changes to it, we will revise the updated date at the botom of this page. We suggest Users frequently check this page for any changes to stay informed about how we collect, use and help protect the personal information we collect via this Site. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use the Site. Your continued use of the Site following the posting of changes to this policy will be deemed as your acceptance of those changes.

How To Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

ReachBio LLC
http://www.reacbhio.com
123 NW 36th St, Suite 235
Seattle, WA 98107 USA
+1 206-420-0300
info@reachbio.com

 

 

This document was last updated on April 17th, 2014